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Customer Journey Map Tool

This tutorial will teach you everything you need to start off with CJM in UXPressia Customer Journey Map Online tool

Customer journey map overviewBasics of CJM for newbies
Making Customer Journey Maps

Divider section in customer journey mapsLearn how to add a divider between two or more journey map sections
How to import customer journey maps as table data to UXPressiaLearn how to import customer journey maps as table data to UXPressia
Add a Persona to CJMLearn how you can create personas inside customer journey map editor
How to add metrics to your customer journey mapsLearn how to add metrics to your journey maps
Give more context about your journey mapMake your journey maps more descriptive with metadata
AI-powered persona chatLearn how to have a live conversation with your persona
Azure DevOps section in journey mapsLearn how to add work items from your Azure DevOps project
Exploring customer journey map sectionsCheck out how you can utilize the multitude of sections in Customer Journey Online Tool
How to set the default font for your journey mapManaging default font settings of your journey map
How to set section colorsLearn how to change colors of customer journey map sections
Add Stages to your Journey MapsLearn how to add more columns aka stages to your CJM
How to move stages and substages in a CJMLearn how to move around columns in your journey maps
How to add substages to your journey mapLearn how to split stages into substages and merge them on your map
Customize a layout in CJMLearn how to take advantage of customer journey mapping editor flexibility
Renaming journey map stages and sections, adding iconsLearn how to rename stages and sections in your journey map and add icons to the titles of a stage or substage.
Expand journey map columnsLearn how to expand columns in your journey maps so that they fit longer titles
Use text formatter in journey mapsLearn how to customize the fonts and make the best out of the text formatter
Use the Storyboard GalleryLearn how you can use the Storyboard gallery for visualizing your customer journeys.
Experience SectionLearn how the emotions section works in the CJM tool
Personas SectionHow to visualize interaction flows between different personas
Chart section in journey mapsLearn how to add pie and bar charts to your journey maps
Process and channels sectionLearn how the process and channels section works in the CJM tool
Jira issues sectionLearn how to add Jira issues to your journey map
Add Links to Tiles in CJMLearn how to insert links into Customer Journey Map cells
How to add touchpoints to a journey mapLearn how to start using touchpoints in your CJMs
How to change colors of CJM tilesLearn how to use change color of customer journey map tiles
How to add multiple tiles under the same stageHere's a workaround in case you want to have multiple columns under a single stage: tables!
How to add videos to customer journey mapsLearn how you can embed videos from third-party websites with the video section
Add multiple personas to a single CJMHow to use several different personas on one customer journey map
How to handle complex journey mapsLearn how you can break down a complex customer journey map into parts and link them to a Master map
Process section type iconsLearn how to add and delete background type icons in process sections in CJM
How to add chunks to your customer journey mapsLearn how to add Chunks to your journey maps
How to import journey maps to UXPressia with AILearn how to use AI import functionality for customer journey maps
How to generate a customer journey map with AILearn how to generate journey map based on your input