Customer Journey Map Tool

Customer Journey Map Overview

Basics of CJM for newbies

Written by Arthur McCay
Updated yesterday

How to add a new customer journey map

Learn how to add a CJM to your project

Written by Arthur McCay
Updated over a week ago

Set up Custom Views

Learn how you can set up custom views for your journey maps

Written by Tanya Levdikova
Updated over a week ago

How to copy customer journey maps

This article will teach you how to copy your CJM

Written by Arthur McCay
Updated over a week ago

How to move customer journey maps

Learn how to move CJMs to other projects and workspaces

Written by Arthur McCay
Updated over a week ago

Unlink Personas from Customer Journey Maps

See how you can remove personas from your journey maps

Written by Tanya Levdikova
Updated over a week ago

Delete Stages, Substages, and Sections on Customer Journey Maps

Learn how you can remove columns and rows on your customer journey maps

Written by Tanya Levdikova
Updated over a week ago

How to delete customer journey maps

Learn how to delete useless CJM in a few clicks

Written by Arthur McCay
Updated over a week ago

How to restore deleted customer journey maps

Learn how to restore a deleted CJM

Written by Arthur McCay
Updated over a week ago

Printing Journey Maps

Find out how to print large-format maps

Written by Nina
Updated over a week ago

"What if" scenarios

Learn how to create non-linear journeys with UXPressia.

Written by Arthur McCay
Updated over a week ago

Add a Persona to CJM

Learn how you can create personas inside customer journey map editor

Written by Arthur McCay
Updated over a week ago

Exploring CJM Sections

Check out how you can utilize the multitude of sections in Customer Journey Online Tool

Written by Arthur McCay
Updated over a week ago

Add a Horizontal Row of Images to Your CJM

Learn how to arrange images horizontally in your CJM sections

Written by Tanya Levdikova
Updated this week

How to set section colors

Learn how to change colors of customer journey map sections

Written by Tanya Levdikova
Updated over a week ago

Add Stages to your Journey Maps

Learn how to add more columns aka stages to your CJM

Written by Nina
Updated over a week ago

How to move stages and substages in a CJM

Learn how to move around columns in your journey maps

Written by Nina
Updated over a week ago

How to add substages to your journey map

Learn how to split stages into substages and merge them together on your CJM

Written by Arthur McCay
Updated over a week ago

Customize layout in CJM

Learn how to take advantage of customer journey mapping editor flexibility

Written by Arthur McCay
Updated over a week ago

Rename Stage and Section Titles in CJM

Learn how to change titles in CJM stages and sections

Written by Arthur McCay
Updated over a week ago

Expand CJM columns

Learn how to expand columns in your journey maps so that they fit longer titles

Written by Arthur McCay
Updated over a week ago

Use Text Formatter in Journey Maps

Learn how to customize the fonts and make the best out of the text formatter

Written by Arthur McCay
Updated over a week ago

Use the Storyboard Gallery

Learn how you can use the Storyboard gallery for visualizing your customer journeys.

Written by Tanya Levdikova
Updated over a week ago

Experience Section

Learn how the emotions section works in the CJM tool

Written by Tanya Levdikova
Updated over a week ago

Chart Section

Learn how to add pie and bar charts to your journey maps

Written by Tanya Levdikova
Updated this week

Add Links to Tiles in CJM

Learn how to insert links into Customer Journey Map cards

Written by Arthur McCay
Updated over a week ago

How to change colors of CJM tiles

Learn how to use change color of customer journey map tiles

Written by Arthur McCay
Updated over a week ago

Add Multiple Tiles Under the Same Stage with Tables

Here's a fine workaround in case you want to have multiple columns under one stage

Written by Arthur McCay
Updated over a week ago

Add Video to Customer Journey Maps

Learn how you can add videos to the video sections in CJM Online

Written by Arthur McCay
Updated over a week ago

How to handle complex journey maps

Learn how you can break down a complex CJM into parts and link them to the Master map

Written by Arthur McCay
Updated over a week ago

Add multiple personas to a single CJM

How to use several different personas on one customer journey map

Written by Arthur McCay
Updated over a week ago

Process Section Type Icons

Learn how to add and delete background type icons in process sections in CJM

Written by Arthur McCay
Updated over a week ago