Customer Journey Map Tool

This tutorial will teach you everything you need to start off with CJM in UXPressia Customer Journey Map Online tool

Vitaly Shemetovets avatar Nina avatar Tanya Levdikova avatar
34 articles in this collection
Written by Vitaly Shemetovets, Nina, and Tanya Levdikova
Making Customer Journey Maps

Add a Persona to CJM

Learn how you can create personas inside customer journey map editor
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Written by Vitaly Shemetovets
Updated over a week ago

Exploring CJM Sections

Check out how you can utilize the multitude of sections in Customer Journey Online Tool
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Written by Vitaly Shemetovets
Updated over a week ago

Add a Horizontal Row of Images to Your CJM

Learn how to arrange images horizontally in your CJM sections
Tanya Levdikova avatar
Written by Tanya Levdikova
Updated over a week ago

How to set the default font for your CJM

Managing default font settings of your journey map
Tanya Levdikova avatar
Written by Tanya Levdikova
Updated over a week ago

How to set section colors

Learn how to change colors of customer journey map sections
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Written by Tanya Levdikova
Updated over a week ago

Add Stages to your Journey Maps

Learn how to add more columns aka stages to your CJM
Nina avatar
Written by Nina
Updated over a week ago

How to move stages and substages in a CJM

Learn how to move around columns in your journey maps
Nina avatar
Written by Nina
Updated over a week ago

How to add substages to your journey map

Learn how to split stages into substages and merge them together on your CJM
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Written by Vitaly Shemetovets
Updated over a week ago

Customize layout in CJM

Learn how to take advantage of customer journey mapping editor flexibility
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Written by Vitaly Shemetovets
Updated over a week ago

Rename Stage and Section Titles in CJM

Learn how to change titles in CJM stages and sections
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Written by Vitaly Shemetovets
Updated over a week ago

Expand CJM columns

Learn how to expand columns in your journey maps so that they fit longer titles
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Written by Vitaly Shemetovets
Updated over a week ago

Use Text Formatter in Journey Maps

Learn how to customize the fonts and make the best out of the text formatter
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Written by Vitaly Shemetovets
Updated over a week ago

Use the Storyboard Gallery

Learn how you can use the Storyboard gallery for visualizing your customer journeys.
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Written by Tanya Levdikova
Updated over a week ago

Experience Section

Learn how the emotions section works in the CJM tool
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Written by Tanya Levdikova
Updated over a week ago

Personas Section

How to visualize interaction flows between different personas
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Written by Tanya Levdikova
Updated over a week ago

Chart section in journey maps

Learn how to add pie and bar charts to your journey maps
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Written by Tanya Levdikova
Updated over a week ago

Add Links to Tiles in CJM

Learn how to insert links into Customer Journey Map cards
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Written by Vitaly Shemetovets
Updated over a week ago

How to change colors of CJM tiles

Learn how to use change color of customer journey map tiles
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Written by Vitaly Shemetovets
Updated over a week ago

Add Multiple Tiles Under the Same Stage with Tables

Here's a fine workaround in case you want to have multiple columns under one stage
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Written by Vitaly Shemetovets
Updated over a week ago

Add Video to Customer Journey Maps

Learn how you can add videos to the video sections in CJM Online
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Written by Vitaly Shemetovets
Updated over a week ago

Add multiple personas to a single CJM

How to use several different personas on one customer journey map
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Written by Vitaly Shemetovets
Updated over a week ago

How to handle complex journey maps

Learn how you can break down a complex CJM into parts and link them to the Master map
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Written by Vitaly Shemetovets
Updated over a week ago

Process Section Type Icons

Learn how to add and delete background type icons in process sections in CJM
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Written by Vitaly Shemetovets
Updated over a week ago