Customer Journey Map Tool

Customer Journey Map Overview

Basics of CJM for newbies

Written by Vitaly Shemetovets
Updated over a week ago

How to add a new customer journey map

Learn how to add a CJM to your project

Written by Vitaly Shemetovets
Updated over a week ago

Set up Custom Views

Learn how you can set up custom views for your journey maps

Written by Tanya Levdikova
Updated over a week ago

How to copy customer journey maps

This article will teach you how to copy your CJM

Written by Vitaly Shemetovets
Updated over a week ago

How to move customer journey maps

Learn how to move CJMs to other projects and workspaces

Written by Vitaly Shemetovets
Updated over a week ago

Unlink Personas from Customer Journey Maps

See how you can remove personas from your journey maps

Written by Tanya Levdikova
Updated over a week ago

Delete Stages, Substages, and Sections on Customer Journey Maps

Learn how you can remove columns and rows on your customer journey maps

Written by Tanya Levdikova
Updated over a week ago

How to delete customer journey maps

Learn how to delete useless CJM in a few clicks

Written by Vitaly Shemetovets
Updated over a week ago

How to restore deleted customer journey maps

Learn how to restore a deleted CJM

Written by Vitaly Shemetovets
Updated over a week ago

Printing Journey Maps

Find out how to print large-format maps

Written by Nina
Updated over a week ago

"What if" scenarios

Learn how to create non-linear journeys with UXPressia.

Written by Vitaly Shemetovets
Updated over a week ago

Add a Persona to CJM

Learn how you can create personas inside customer journey map editor

Written by Vitaly Shemetovets
Updated over a week ago

Give more context about your journey map

Make your journey maps more descriptive with metadata

Written by Tanya Levdikova
Updated over a week ago

Exploring CJM Sections

Check out how you can utilize the multitude of sections in Customer Journey Online Tool

Written by Vitaly Shemetovets
Updated over a week ago

Add a Horizontal Row of Images to Your CJM

Learn how to arrange images horizontally in your CJM sections

Written by Tanya Levdikova
Updated over a week ago

How to set the default font for your CJM

Managing default font settings of your journey map

Written by Tanya Levdikova
Updated over a week ago

How to set section colors

Learn how to change colors of customer journey map sections

Written by Tanya Levdikova
Updated over a week ago

Add Stages to your Journey Maps

Learn how to add more columns aka stages to your CJM

Written by Nina
Updated over a week ago

How to move stages and substages in a CJM

Learn how to move around columns in your journey maps

Written by Nina
Updated over a week ago

How to add substages to your journey map

Learn how to split stages into substages and merge them together on your CJM

Written by Vitaly Shemetovets
Updated over a week ago

Customize layout in CJM

Learn how to take advantage of customer journey mapping editor flexibility

Written by Vitaly Shemetovets
Updated over a week ago

Rename Stage and Section Titles in CJM

Learn how to change titles in CJM stages and sections

Written by Vitaly Shemetovets
Updated over a week ago

Expand CJM columns

Learn how to expand columns in your journey maps so that they fit longer titles

Written by Vitaly Shemetovets
Updated over a week ago

Use Text Formatter in Journey Maps

Learn how to customize the fonts and make the best out of the text formatter

Written by Vitaly Shemetovets
Updated over a week ago

Use the Storyboard Gallery

Learn how you can use the Storyboard gallery for visualizing your customer journeys.

Written by Tanya Levdikova
Updated over a week ago

Experience Section

Learn how the emotions section works in the CJM tool

Written by Tanya Levdikova
Updated over a week ago

Personas Section

How to visualize interaction flows between different personas

Written by Tanya Levdikova
Updated over a week ago

Chart section in journey maps

Learn how to add pie and bar charts to your journey maps

Written by Tanya Levdikova
Updated over a week ago

Add Links to Tiles in CJM

Learn how to insert links into Customer Journey Map cards

Written by Vitaly Shemetovets
Updated over a week ago

How to add touchpoints to a journey map

Learn how to start using touchpoints in your CJMs

Written by Tanya Levdikova
Updated over a week ago

How to change colors of CJM tiles

Learn how to use change color of customer journey map tiles

Written by Vitaly Shemetovets
Updated over a week ago

Add Multiple Tiles Under the Same Stage with Tables

Here's a fine workaround in case you want to have multiple columns under one stage

Written by Vitaly Shemetovets
Updated over a week ago

Add Video to Customer Journey Maps

Learn how you can add videos to the video sections in CJM Online

Written by Vitaly Shemetovets
Updated over a week ago

Add multiple personas to a single CJM

How to use several different personas on one customer journey map

Written by Vitaly Shemetovets
Updated over a week ago

How to handle complex journey maps

Learn how you can break down a complex CJM into parts and link them to the Master map

Written by Vitaly Shemetovets
Updated over a week ago

Process Section Type Icons

Learn how to add and delete background type icons in process sections in CJM

Written by Vitaly Shemetovets
Updated over a week ago