To display touchpoints on your customer journey map, you need to have them in the Touchpoint Library with this map. By default, all touchpoints added to the workspace will be available in all of your maps inside the workspace.
Open up the journey map and go to the Touchpoints section on the left panel to add these touchpoints to your map.
Add the Touchpoints section to your CJM and start using it 😎
Alternatively, you can just add the Touchpoints section and start typing. All touchpoints you select will automatically appear on the left panel.
Note: If you move a CJM with touchpoints to another workspace, they will be automatically removed from the map as they are set up for only one workspace.
Another way to include touchpoints in your map is to add them to the Process and channels section.
UXPressia tutorial
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