To display touchpoints on your customer journey map, you need to add them to the project with this map first. Once the touchpoints are available in the project,

  • Open up the journey map and go to the Touchpoints section on the left panel to add these touchpoints to your map.

touchpoints in a customer journey map
  • Add the Touchpoints section to your CJM and start using it 😎

touchpoints section in a CJM

Alternatively, you can just add the Touchpoints section and start typing. All touchpoints you select will automatically appear on the left panel.

Note: If you move a CJM with touchpoints to another workspace, touchpoints will be automatically removed from the map as they are set up for one workspace only.

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