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How to add a new customer journey map

Learn how to create customer journey maps and assign tags to them

Nina avatar
Written by Nina
Updated this week

There are two places where you can create a customer journey map.

#1 Dashboard page

On the Dashboard page, click ‘+ADD NEW’ and...

new impact map in UXPressia

…go to the ‘Journey maps’ tab. Select a CJM (a blank one or one of the templates) and hit ‘ADD’:

adding a new journey map

You’ll be taken to a new document page:

new CJM settings

On the popup, you can set a map name, assign it a status, manage document owners, and add tags.

Note: If you don't add any tag to the document, it will be visible only to you and the people you share this doc individually.

#2 Tag page

  • Open up a tag to which you want to add a new journey map. You can find a list of tags on the left panel:

list of tags on the left panel
  • Click on the ‘ADD NEW’ button and select a journey map.

creating impact maps

Also, feel free to check out our Template library. You can add any of the templates to your workspace and tweak it to your project needs.

template library

Note: By adding a journey map template to your workspace, you create a customer journey map inside the workspace. If the template contains a persona, you also create a new persona inside your workspace.

How to add and remove tags

Documents inside a workspace can have multiple tags.

You can assign a tag to your customer journey map:

  • On the Dashboard page

Go to the settings in the Tags column…

tags column

…or to the document settings:

impact map settings

You can also assign tags to documents in bulk:

adding tags to impact maps in bulk
  • On the Tag page

customer journey list on the tag page

Creating a map on a Tag page automatically assigns this tag to the map. You can remove this tag or add more tags afterwards if needed.

  • On the document page

CJM settings

You can manage tags on the Settings popup:

sharing of the journey map

Note: If a document has no tags, it is visible only to its creator. To make it visible to other people, this user can:

  • assign the document a Workspace tag, making it available to everyone in the workspace;

  • assign the map a personal tag and share this tag with specific people;

  • share this document individually with others:

sharing a CJM
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