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Customer Journey Map Overview
Customer Journey Map Overview

Basics of CJM for newbies

Nina avatar
Written by Nina
Updated this week

Customer Journey Mapping is a powerful technique that helps you visualize the journey of users when they interact with products and services. You take all data you can possibly gather and then you lay it out on a map to see if there are any gaps in user experience.

UXPressia Customer Journey Map Online lets you take your journey mapping to a whole new level. It offers a flexible CJM editor with dozens of sections where you can reflect any journey no matter how complicated it is. You can create a map in a few minutes, export it to PDF, PPTX, CSV or PNG, share with anyone you want, the list goes on.

No need for designers - you can do it all by yourself fast and easy!

journey map built in uxpressia

To learn more about CJM, why and when you should use it, read this section on our blog. For a step-by-step guide on creating your first customer journey map check out this article or download our CJM guide.

UXPressia pre-recorded demo

Want to learn more about the platform's functionality and see how to build journey maps and personas?

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