Starting from the Pro plan, UXPressia users can engage in a live chat with their personas. AI will impersonate your persona using information such as background, demographics, goals, motivations, etc. The more detailed your Persona is, the more accurate the responses provided by AI will be.
Note: To chat with several personas at the same time (for example, to run a focus group), you need AI Boost.
When to use AI-powered chat
Preparing for customer interviews
Use the AI chat to simulate interviews with your personas before interviewing real people. This can help you test your questions and identify potential gaps/issues in your research plans.
Product development and brainstorming
Validate product ideas by discussing them with personas representing your target segment.
Validate your marketing strategies
Test different messaging strategies by getting immediate feedback from your personas.
Building customer journey maps
Ask personas about their experience with your service/product and draft your map quickly before validating it with actual customers.
Discussing different branding options, logos, ads, etc.
Upload images directly into the chat to discuss them with the persona.
How to AI-chat with personas
Open the chat:
Suppose you haven’t chatted with the particular persona yet.
In that case, you can optionally select a chat tone (Friendly, Confident, Authoritative, etc.), provide additional instructions, and upload relevant documents to give AI additional context if needed.
Additionally, you can enable voice chatting to hear the persona's responses, in addition to seeing them in the chat. For the persona's voice messages, you enable/disable autoplay.
Note: Document uploading is available with the Business plan.
Not only can you hear the persona's responses, but you can also record your own voice.
Notes:
Other workspace members won’t see your chats with personas unless you invite them to these chats.
Chat won’t be lost when you log out or close your browser tab. All your and the persona’s messages will be kept in the chat. But you can manually delete the chat if needed:
You can change the chat settings later on. The change won’t affect previous messages.
The chat is in English by default, but you can change the language.
If necessary, you can change the microphone used by default to record your messages to the persona.
Multi-persona chat
Paid add-on: Group chat with personas is available as part of AI Boost. To get access, contact us at support@uxpressia.com.
With multi-persona chat, you and your team members can bring several personas into the same conversation at once.
Adding and removing personas
You can add or remove personas before starting the chat…
… or at any point during the conversation through the chat settings.
To get a response from a specific persona, @mention them in your message.
Adding and removing users
You can invite workspace members to the group chat through the chat settings. Invited users can see the full conversation history from the beginning and send messages to the personas.
Note: You can change chat settings at any time. Changes won't affect previous messages.
Exporting the AI chat
You can export your chat as a DOCX or PDF file.
Video overview
Watch a video overview of the functionality.