When creating the linear CJM template in UXPressia, we wanted it to give you the simplest canvas possible to start mapping right away. However, sometimes journeys our customers take are not that straightforward and liner. What do you do in that case?

Oftentimes, a fork in the journey ends up taking the customer on a whole different journey. Say when the customer chooses to pick up their purchase themselves instead of requesting delivery. In cases like this, it’s always good to create two smaller journeys rather than trying to squeeze all possible scenarios into a single canvas.

UXPressia allows you to have as many smaller journeys as you need. And then you can link them together by using hyperlinks. To achieve this, let’s create a new journey that will represent the alternative scenario.

All we need to do is copy the URL address of that additional journey:

And then simply copy-paste it as a link to your main journey map:

You can even add hyperlinks to images to make links look prettier (works only with text-based sections where you can add images. See this).

Now, whenever you want to see the other scenario, just hit the link and select “Open link” icon.

Double Swim Lanes + Custom Views

If you want to have two different scenarios on the same screen with the ability to toggle and isolate this or that scenario, then you can use double swim lanes which you will later separate by custom views.

All you need to do, is to create a copy of each section and stage of your map that shows a different scenario:

And then add a custom view from the top menu where you will unselect the sections 

Once you save it, you can create another one where you will hide the alternative sections and stages.

After that, you can jump between these views in the Views drop-down menu and toggle alternative scenarios on your map.

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