Making Customer Journey Maps
By Tanya and 1 other2 authors35 articles
- Divider section in customer journey mapsLearn how to add a divider between two or more journey map sections
- How to import customer journey maps as table data to UXPressiaLearn how to import customer journey maps as table data to UXPressia
- Add a Persona to CJMLearn how you can create personas inside customer journey map editor
- How to add metrics to your customer journey mapsLearn how to add metrics to your journey maps
- Give more context about your journey mapMake your journey maps more descriptive with metadata
- Azure DevOps section in journey mapsLearn how to add work items from your Azure DevOps project
- Exploring customer journey map sectionsCheck out how you can utilize the multitude of sections in Customer Journey Online Tool
- How to set the default font for your journey mapManaging default font settings of your journey map
- How to set section colorsLearn how to change colors of customer journey map sections
- Add Stages to your Journey MapsLearn how to add more columns aka stages to your CJM
- How to move stages and substages in a CJMLearn how to move around columns in your journey maps
- How to add substages to your journey mapLearn how to split stages into substages and merge them on your map
- Customize a layout in CJMLearn how to take advantage of customer journey mapping editor flexibility
- Renaming journey map stages and sections, adding iconsLearn how to rename stages and sections in your journey map and add icons to the titles of a stage or substage.
- Expand journey map columnsLearn how to expand columns in your journey maps so that they fit longer titles
- Use text formatter in journey mapsLearn how to customize the fonts and make the best out of the text formatter
- Use the Storyboard GalleryLearn how you can use the Storyboard gallery for visualizing your customer journeys
- Experience SectionLearn how the emotions section works in the CJM tool
- Personas SectionHow to visualize interaction flows between different personas
- Chart section in journey mapsLearn how to add pie and bar charts to your journey maps
- Process and channels sectionLearn how the process and channels section works in the CJM tool
- Jira issues sectionLearn how to add Jira issues to your journey map
- Add Links to Tiles in CJMLearn how to insert links into Customer Journey Map cells
- How to add touchpoints to a journey mapLearn how to start using touchpoints in your CJMs
- How to change colors of CJM tilesLearn how to use change color of customer journey map tiles
- How to add multiple tiles under the same stageHere's a workaround in case you want to have multiple columns under a single stage: tables!
- How to add videos to customer journey mapsLearn how you can embed videos from third-party websites with the video section
- Add multiple personas to a single journey mapHow to use several different personas on one customer journey map
- How to handle complex journey mapsLearn how you can break down a complex customer journey map into parts and link them to a Master map
- Process section type iconsLearn how to add and delete background type icons in process sections in CJM
- How to add chunks to your customer journey mapsLearn how to add Chunks to your journey maps
- How to import journey maps to UXPressia with AILearn how to use AI import functionality for customer journey maps
- How to generate a customer journey map with AILearn how to generate journey map based on your input
- How to generate storyboard images with AILearn how to generate custom illustrations for your journey maps
- AI Journey AssistantLearn how to use the AI Assistant to speed up and improve your journey mapping