The Customer Journey Online tool features 20+ different sections you can use to create maps that are extremely rich in detail and cover every single aspect of your customers' journeys.
Start exploring CJM sections by clicking the + ADD SECTION button in the editor's bottom-left corner. Select the section you need and click "Add".
You will see a whole lot of section options with short hints to help you get started.
Feel free to add sections in any order. You can rearrange them anytime by drag-and-drop.
You can also collapse and expand sections if you want.
Note: When you export a map with collapsed sections, they won’t be shown on the exported map.
Tooltips on hover
You can edit section-specific tooltips. To see a tooltip, hover over a section’s title for a few seconds.
Improving customer journey maps with AI
You can also improve your map using the AI functionality that is available inside the CJM editor starting from the Pro plan.
To use it, select text in a text-based cell. Then, you can
Expand, shorten, rephrase, proofread, and simplify your text;
Translate it into other languages;
Add region- and industry-specific details;
Adjust the tone;
Get relevant examples;
Generate customer quotes.
Read also: Generating journey maps with AI