Sometimes you need a quick answer or a fast update in a journey map. No jumping between stages, no scrolling. The AI Journey Assistant helps you do that. It reads your entire map and helps you understand, update, and improve it through a conversation in the built-in AI Assistant chat.
When to use the AI Assistant
Here’s how the AI Assistant can support your work on a journey map.
Ask questions about the map
Journey maps can be long and detailed. Finding specific information may take time, especially if you weren’t the person who created the map. The AI Assistant helps you quickly locate the information you need.
The Assistant reviews the entire map and gives you a clear, concise answer based on its existing content.
You can ask simple factual questions like:
“How many pain points are in this map?”
“What are the main problems in the Consideration stage?”
Deeper strategic questions like:
“Where do most drop-offs happen and why?”
“Which stage seems the most emotionally difficult for the customer?”
“Based on this journey, where are we over-investing or under-investing?”
This is especially helpful for:
New teammates joining the project
Stakeholders needing a quick overview
People looking to understand the logic and flow of the map without reading everything
Teams preparing for reviews, workshops, or decision meetings
The Assistant saves time and makes insights accessible to everyone, not just the map creator.
To enable the Assistant in your workspace, drop a line to the sales team or contact us via live chat.
Update the map (structure, content, or both)
The Assistant can help you modify the journey map directly through chat. It’s useful when you need to test ideas, expand the structure, or make quick changes.
Add or modify stages and substages
Prompt example:
“Add a new substage after Qualification and fill it in with the relevant content.”
This approach helps you simulate changes to your service and see how they might impact the customer journey before implementing them. By doing so, you can test ideas early, saving time, resources, and development effort.
Fill in specific parts of the map
Prompt example:
“Generate content for the Goals section in the Consideration stage.”
Bulk-update the content across the whole map
You can transform all text at once:
“Make the wording simpler across the journey.”
“Translate the entire map into Spanish.”
“Make the map industry-specific for healthcare.”
“Rewrite the content using gender-neutral language.”
This task is perfect for localization, accessibility, alignment with your company’s tone of voice, and the creation of versions for different stakeholders.
Copy existing content
Prompt example:
“Copy the Onboarding stage to the end of the journey.”
This automates repetitive work so you can focus on thinking rather than manual editing.
Contact us to enable the Assistant in your workspace.
Get guidance, insights, and recommendations
The Assistant can help you better understand your journey, spot opportunities, and prepare materials for stakeholder communication.
Summaries and narratives
Prompt example:
“Create an executive summary for my boss. He is very strict and business-oriented.”
What happens? The Assistant analyzes the journey, identifies key highlights, and structures the narrative to achieve your goals, whether that’s showing risks, celebrating success, or driving buy-in for improvements.
Improvement suggestions
All things like
“How do I make this map more actionable?”
“What parts of this journey should we validate through user research?”
“What are the biggest opportunities for improvement across the journey?”
“Give me three hypotheses on why customers might be dropping off.”
Planning and decision support
Prompt examples:
“Create an action plan based on this map.”
“Show me the highest-impact improvements for the least effort.”
“What should our team focus on first if we want to reduce churn?”
The Assistant becomes a strategic partner, offering recommendations grounded in the journey data you have.
Read also: AI Assistant on a cell level
Examples of helpful prompts
To see prompt ideas, use the help menu inside the chat. To access it, use the /help command:
Note: When writing a prompt, make sure it’s specific to this map and provides AI with all the context and details it needs to perform the task.
Bad ⛔ Add stages
Good ✅ Add two more stages after the Awareness stage and fill them with details
Bad ⛔ How to fix it quickly?
Good ✅ Suggest quick customer experience fixes for this customer journey
Bad ⛔ Pain points
Good ✅ List the three biggest pain points across the journey
Here are sample prompts you can use:
Understanding the map
“What emotions dominate the Activation stage?”
“Which stage seems most confusing for users?”
Testing ideas
“How would the journey change if onboarding became fully automated?”
Improving clarity
“Rewrite the Awareness stage in a more concise way.”
Preparing presentations
“Create a 1-minute pitch version of this journey for senior leadership.”
“Highlight the top 5 insights from this map.”
Whether it’s a single cell update or a full-stage rework, the AI Journey Assistant helps you explore insights, test ideas, and prepare summaries fast without breaking your workflow.
Want to see the AI Assistant in action and add it to your workspace?