Troubleshooting | UXPressia Help Center

Troubleshooting

Having troubles or seeing error messages? Look for a quick solution here.

8 articles in this collection
Written by Arthur McCay and Dan

Forgot Your Password?

Find out how you can recover password to your UXPressia account

Written by Dan
Updated this week

Can't Access Map or Persona

See why some personas, maps, or projects are blocked and grayed out

Written by Arthur McCay
Updated over a week ago

Can't find the confirmation email

See what you can do when the confirmation email doesn't go through.

Written by Arthur McCay
Updated over a week ago

Change your subscription to Pro

You just upgraded your account but still seem to be on a free subscription? Read this.

Written by Arthur McCay
Updated over a week ago

Can't move documents across projects

See what you can do if you can't drag a map to another project.

Written by Dan
Updated over a week ago

Can’t Switch Personas

See what you can do when you can't switch between personas on the left panel

Written by Dan
Updated over a week ago

UXPressia Localization

Want to have UXPressia in your native language? Read this!

Written by Dan
Updated over a week ago

Undo/ Redo option

Learn how to get rid of extra work with a new Undo/ Redo option

Written by Arthur McCay
Updated over a week ago