Troubleshooting | UXPressia Help Center

Troubleshooting

Having troubles or seeing error messages? Look for a quick solution here.

8 articles in this collection
Written by Arthur McCay and Dan

Forgot Your Password?

Find out how you can recover password to your UXPressia account

Written by Dan
Updated over a week ago

Can't Access Map or Persona

See why some personas, maps, or projects are blocked and grayed out

Written by Arthur McCay
Updated over a week ago

Can't find the confirmation email

See what you can do when the confirmation email doesn't go through.

Written by Arthur McCay
Updated over a week ago

Change your subscription to Pro

You just upgraded your account but still seem to be on a free subscription? Read this.

Written by Arthur McCay
Updated over a week ago

Can't move documents across projects

See what you can do if you can't drag a map to another project.

Written by Dan
Updated over a week ago

Can’t Switch Personas

See what you can do when you can't switch between personas on the left panel

Written by Dan
Updated over a week ago

UXPressia Localization

Want to have UXPressia in your native language? Read this!

Written by Dan
Updated over a week ago

Undo/ Redo option

Learn how to get rid of extra work with a new Undo/ Redo option

Written by Arthur McCay
Updated over a week ago