Troubleshooting

Having troubles or seeing error messages? Look for a quick solution here.

8 articles in this collection
Written by Vitaly Shemetovets, Nina, and Tanya Levdikova

Forgot Your Password?

Find out how you can recover password to your UXPressia account

Written by Tanya Levdikova
Updated over a week ago

Can’t access a map or persona

See why some personas, maps, or projects are blocked and grayed out

Written by Vitaly Shemetovets
Updated over a week ago

Can't find the confirmation email

See what you can do when the confirmation email doesn't go through

Written by Vitaly Shemetovets
Updated over a week ago

Change your subscription to a paid plan

You just upgraded your account but still seem to be on a free subscription? Read this.

Written by Vitaly Shemetovets
Updated over a week ago

UXPressia Localization

Want to have UXPressia in your native language? Read this!

Written by Tanya Levdikova
Updated over a week ago

Can’t Switch Personas

See what you can do when you can't switch between personas on the left panel

Written by Tanya Levdikova
Updated over a week ago

Undo/ Redo option

Learn how to get rid of extra work with a new Undo/ Redo option

Written by Vitaly Shemetovets
Updated over a week ago

"You are offline" message

How to make sure that your access to UXPressia isn’t blocked

Written by Nina
Updated over a week ago