Sometimes you may find yourself unable to switch between personas on the left-side panel and see the following error message:

This may happen due to one of the following reasons.

1. You are not registered with UXPressia

As an unregistered UXPressia visitor, you cannot switch between personas in the left-side panel. How do you view other personas in this case? 

There are three ways to do that: 

  • You can go back to the project page and open all the personas one by one:

  • You can open all of the personas in new tabs and switch between them without having to go back to the project dashboard. 

  • You can also register with UXPressia and remove all the viewing restrictions or ask the workspace admin to make you a Contributor in the workspace.

2. You are using UXPressia free plan

You may have used a paid plan before, created a number of personas and then switched back to a free plan. In this case, you will only be able to view the last-edited persona of the last-edited project. 

You can get access to all of your projects and artifacts by switching back to a paid account

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