If you're having a hard time accessing your existing maps or personas because they are grayed out like this:
Chances are you are on a free plan, AND you have more than three documents of the same type (e.g., 4 journey maps). Either because you've been downgraded after unsubscribing or never upgraded in the first place, the free plan limits you to only three journey maps, three impact maps, and three personas.
Where do you go from here? There are two ways:
Consider upgrading to Pro or Business — that way, you will have full access to all your documents.
Delete the persona/map that is not locked, which will unlock the one you want to access. So, you just need to ensure you have only 3 personas or maps on the dashboard. You will be able to restore the deleted ones from the trash.
If you can’t find a tag, map, or persona that someone shared with you via email or a direct link in the SHARED WITH ME tab, the likely cause is that its creator deleted it or disabled your access to the tag/document. Please contact the creator to regain access to the document.
These are the most common causes and fixes for this issue. If you tried everything but still got nothing — let us know in the chat on the website!