UXPressia users can leverage AI-based functionality that saves time and enhances productivity. This article explains how we use Artificial Intelligence (AI) and the security measures we have in place.
AI-driven capabilities in UXPressia
Our platform incorporates AI technologies from OpenAI to provide three primary capabilities:
Persona profile generation: users can generate and improve persona profiles based on the prompts they provide.
Persona image generator: users can generate custom persona images based on their prompts.
Journey map generation. Users can generate journey maps based on the input they provide.
Journey map import from images: users can upload images of journey maps and personas, which our AI interprets and converts into a digital format supported by our platform.Chat with a persona: users can live chat with existing personas inside journey maps they are linked to and in the Personas tool.
AI techniques and tools used
UXPressia's AI capabilities are powered by the following techniques:
Large Language Model (LLM): Used to generate customer journey maps, persona profiles, and persona images based on user inputs and chat with the user on behalf of a persona, as well as translate persona content into other languages.
Vision features: Employed to decipher images and accurately reconstruct journey maps inside the platform.
These tools are integrated into UXPressia through the OpenAI API, which allows us to harness the power of AI without requiring any training data from our users.
Data handling and security
Here's how we handle and protect your information:
Data usage. The solution operates by processing user-provided prompts (for persona profile and image generation) and images (for journey map and persona reconstruction), which do not contain personal information unless the user explicitly includes it. UXPressia does not use your data to train or enhance AI models. Our AI models are pre-trained by OpenAI and are not further trained on customer data.
No data storage: We do not store any customer-specific metadata or personal information. Data is processed in real time through OpenAI's API; we do not store any metadata related to these operations. No customer-specific metadata is retained for storage or future use, either.
Data in transit: All data, including prompts and images submitted by users, is encrypted and secured using Transport Layer Security (TLS).
External data sources: Our AI models are pre-trained on publicly available datasets and do not use customer data for further training or improvement.
Generative AI capabilities
UXPressia integrates Generative AI capabilities directly into the platform:
Generative AI usage. Our platform uses Generative AI technology for creating persona profiles and images and analyzing journey maps. Generative AI is embedded into UXPressia through the integration of OpenAI's API.
Shared infrastructure. All AI processing occurs on OpenAI's infrastructure, which serves multiple customers, ensuring scalability and efficiency.
Limitations and responsibilities
No dedicated instances: We do not currently offer dedicated AI instances for individual customers, as our solution leverages the shared resources of the OpenAI API.
OpenAI's role: OpenAI is responsible for continuously validating and improving the AI models we use, including testing for fairness, transparency, and security.
Note: To disable AI capabilities in your workspace, contact our support team.
If you have any questions or concerns about our AI capabilities, don't hesitate to contact our support team at support@uxpressia.com or via live chat.