The Customer Journey Online tool features 20+ different sections you can use to create maps that are extremely rich in detail and cover every single aspect of your customers' journeys.
Start exploring CJM sections by clicking the + ADD SECTION button located in the bottom-left corner of the editor. Select the section you need and click "Add".
You will see a whole lot of section options with short hints to help you get started.
Feel free to add sections in any order. You can rearrange them anytime by drag-and-drop.
You can also collapse and expand sections if you want.
Note: When you export a map with collapsed sections, they won’t be shown on the exported map.