The Customer Journey Online tool features 20 different sections you can use to create maps that are extremely rich in detail and cover every single aspect of your customers' journeys.
Start exploring CJM sections by clicking the + ADD SECTION button located in the bottom-left corner of the editor. Select the section you need and click "Add".
You will see a whole lot of section options with short hints to help you get started.
Feel free to add sections in any order. You can rearrange them anytime by drag-and-drop.