The Customer Journey Online tool features 20+ different sections you can use to create maps that are extremely rich in detail and cover every single aspect of your customers' journeys.
Start exploring CJM sections by clicking the + ADD SECTION button in the editor's bottom-left corner. Select the section you need and click "Add".
You will see a whole lot of section options with short hints to help you get started.
Feel free to add sections in any order. You can rearrange them anytime by drag-and-drop.
You can also collapse and expand sections if you want.
Note: When you export a map with collapsed sections, they won’t be shown on the exported map.
Tooltips on hover
You can edit section-specific tooltips. To see a tooltip, hover over a section’s title for a few seconds.
Improving customer journey maps with AI
You can also improve your map using the cell-level AI assistant that is available inside the CJM editor starting from the Pro plan.
To use it, select text in a text-based cell. Then, you can
Expand, shorten, rephrase, proofread, and simplify your text;
Translate it into other languages;
Add region- and industry-specific details;
Adjust the tone;
Get relevant examples;
Generate customer quotes.
