To be able to use touchpoints in your journey maps and personas, you need to add them to the project with these maps and personas first.

Note: To add touchpoints to a project, they must be set up in the workspace’s Team Library.

add touchpoints to a project

You can either add all touchpoints from the Team library or manually pick specific ones for the project.

Note: These touchpoints will be visible within the Workspace. If you move the project (or a map/persona) to another Workspace, touchpoints used in them will be removed.

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