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Delete Stages, Substages, and Sections on Customer Journey Maps
Delete Stages, Substages, and Sections on Customer Journey Maps

Learn how you can remove columns and rows on your customer journey maps

Tanya from UXPressia avatar
Written by Tanya from UXPressia
Updated this week

Deleting Stages

To delete a stage, simply hover over the unnecessary stage on your CJM and click on the cross icon. The stage will be deleted with all of its content. Easy!

deleting stages

Deleting Substages

Deleting substages is just as easy.

deleting substages

The only difference is that you cannot delete a substage when it’s the only one under a certain stage. 

when you can't delete a substage

You can hide the substage bar if you don’t need it. To do it, click on the triangular icon to the left of the first substage.

You can hide the substage bar

Note: deleting a stage or a substage will result in deleting the content of the entire column as well.

Deleting Sections

Deleting sections on your journey map is no different from deleting stages. Hover over the unwanted section and click on the cross icon. This action will delete the entire row.

Deleting sections

Note: deleting a section row will result in deleting the content of the entire row as well.

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