Once a new map is created there is a set of predefined sections that are meant to make it easier for beginners to start mapping. However, it does not mean you can't customize this set of sections or the layout.
On the contrary! You should take full advantage of the editor in order to create powerful and visually engaging customer journey maps.
Click "ADD SECTION" at the bottom of CJM editor and start using images and graphs to create truly inspiring maps like this one!