If you see the message prompting you to upgrade to a paid plan but are sure you're not on a free plan, no worries. There might be a couple of things going on:

If you just upgraded your account but still can't export or open your maps and personas, just refresh the page, and you'll be all set!

If you're working within a team and someone just invited you to UXPressia saying they got a paid account, then you signed in and see that you're a free user... make sure you're in the right workspace.

If none of the above are the cases, you might be logged in under a different account. Sometimes, people create multiple accounts where one is registered with a personal email and another with a corporate email.

So it's worth checking whether you're using the correct account.

Hope this helps! If it does not, write us a line at support@uxpressia.com or in the live chat on the website!