Business and enterprise users have access to Reports. This premium functionality helps analyze workspace data in a structured and organized way.
Note: Everyone in a Business/Enterprise workspace can access Reports.
Where to find Reports
You can access Reports from the dashboard:
There are the following report types:
All problems;
All tasks;
All ideas;
All observations;
All hypotheses;
All touchpoints.
All Reports have a Table View. You can customize the table by applying filters, sorting, etc.
CX Chunks Reports
Note: You must have at least one Chunk of the corresponding type to have a report.
There's also an Effort vs. Value graph View for Problems, Ideas, and Tasks.
This representation helps prioritize improvements by providing a clear overview of which items offer the most impact relative to the effort required to implement them.
Toggle between Business Value and Customer Value to assess priorities from different perspectives:
Business Value helps focus on initiatives that drive organizational goals, efficiency, or profitability.
Customer Value highlights items with the most significant impact on user satisfaction and experience.
Use this View to identify quick wins, high-impact but resource-intensive initiatives, and low-priority tasks, making aligning efforts with strategic goals easier.
Touchpoints Reports
This report's table View provides a comprehensive overview of touchpoints within the workspace. It contains essential details such as touchpoint type, score, priority, occurrence (in journey maps and personas), and touchpoint owners.
In the Score (%) vs. Priority View. This View represents touchpoints in a bubble chart, grouped by priority and distributed based on the score. You can filter touchpoints by their tags.
How to export Reports
You can export Reports as PDF files for documentation or sharing with people outside UXPressia.