To use touchpoints in a document, they must be set up in the workspace’s Team Library.
If your standard touchpoints are stored in some software (e.g., in Excel or Airtable), you can export them into a .csv file and import the file into the Library instead of manually entering them.
Fill in all the necessary details (and be sure to check tooltips for advice and ideas) and save the touchpoint.
You will also see where a specific touchpoint is used on the touchpoint page.
Having touchpoints in the Team Library allows all workspace contributors to add these touchpoints to journey maps and personas within the workspace.
Note: Touchpoints are visible within the Workspace. If you move the document with touchpoints to another Workspace, its touchpoints will be removed.