There’s only one way to create customers for life — by giving them a friction-free journey. That is by designing the customer journey before the kickoff. And even before the first line of code is written.
Now, you might not be the journey mapping expert and not a graphic designer to come up with insightful and beautiful masterpieces. With UXPressia, you can still design awesome-looking journey maps for your future product or service.
For those starting off, we have loads of customer journey mapping templates for over 30 industries. Each template offers helpful links and examples to get up to pace quick.
Each section within our tools has a comprehensible description to help you learn as you go.
You can easily share your findings and insights with your teammates — just make sure that the project is not private and is visible to all workspace members. If you want to share the project with specific teammates, put it into the private folder and invite them to the project via email or a direct link. Not to say that you can even co-create maps in real time. How cool is it? And then print out your map, hang it on your wall and keep the entire team in sync.
Besides, identifying your target audience and coming up with personas is critical to building killer experience from the very beginning so you might want to check out our guide to creating personas and also how you can use personas along with jobs to be done to create truly innovative products.
As a bonus, here's a short article on using CJM for future products and services.
Finally, you might want to check out the tool for impact mapping - this one is a life-save when you're planning your roadmap or coming up with the shortest path to the business goal. Read more on impact mapping here.