In your organization, there might be different journey mapping initiatives, which, in their turn, might be connected to each other in some way.

Design View lets you get a complete overview of such initiatives, identify relations between them, and zoom in from high-level to more detailed, narrow scope journey maps.

Note: Design View is available only for Enterprise users.

You can start with the 3 default levels:

  • Ecosystem—a high-level overview for each service within the bigger company.

  • Strategic—a service-level overview of the journey or persona.

  • Tactical—detailed journeys and personas.

Arrange your maps and personas within default levels or create your own levels for more complex visualizations.

⚠️ Note: To the Design View, you can add any persona or map from a specific workspace but those from private folders.

Relations between maps and personas

Connect your maps or personas to show relations between them. To create a connection, hover over the map/persona to see a purple dot and then drag to draw the arrow from this map/persona to another one.

⚠️ Note: All connections are vertical, top to bottom.

Exporting Design View

You can also export your Design View as a PNG or PDF file.

Did this answer your question?