A customer journey map is a live document that needs to be continuously updated and to evolve along with your customer and your business. And updating this manually is always a pain.

We have come up with a way to automate this process using the new Embed Code Section. Let’s take a look at how it works and what opportunities it brings to the customer journey mapping process.

To add the Embed code section into your CJM:

  1. Click the “Add section” button in the bottom left corner;
  2. Select “Embed code” in the section list;
  3. Click “Add”.

Note: the Embed code section is available only to Pro users.

Now let’s take a look at what popular platforms that provide embed code are out there and how you can extract the embed code from them.

Prototyping tools

Embed code section allows to add prototypes from such tools as Figma, InVision App, Marvel App or boards from tools like RealtimeBoard.

Embedded prototypes and boards update on every refresh so they are so much cooler than static screenshots.

Add your design ideas to the map to visualize your suggestions for all stakeholders.

Here's the list of supported embed code platforms. For detailed instructions click the logo of the app you work with:

Audio Hosting services

You can now insert all kinds of audio files right inside the embed code section of the journey map. All you need to do is to find a way to copy the embed code of your audio on the sound hosting platform that you use. Take a look at the instruction on extracting the embed code from audio files on SoundCloud.

Videos

The same applies to video files. View the instructions on extracting the embed code from YouTube and Vimeo

Google Docs & Spreadsheets

Make sure to include all the customer-relevant google documentation in your CJM. Here is how you copy the embed code from Google Docs

Presentations

View both the internally used and customer presentations right inside the journey map. Here is how you find the embed code on Prezi, SlideShare and Google Slides.

Surveys and polls

Polls and surveys are an important detail of customer journey mapping process that is likely to get updated once in a while. Learn how to copy the embed code from PollDaddy and Google Forms

It doesn't end there...

There are way more apps that provide those little chunks of embed code. So if you use some online software that you'd love to link to UXPressia, check their documentation - chance are there is a way to embed it into your journey maps and personas.

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