Canceling subscriptions is available for workspace super admins and billing managers.

Note. Before canceling a subscription, ensure you are in the right workspace.

Please remember that canceling the subscription within a specific workspace does not automatically cancel your subscriptions for other workspaces!

To cancel:

That's it!

Notes:

1. Once your subscription is canceled, paid features will be available until the billing period ends. After the cancellation, you will have access only to the 3 last journey maps, 3 impact maps, and 3 personas you worked with.

2. Free users don't need to cancel their subscriptions; their accounts are forever free.

All your documents will remain safe and sound until your subscription is renewed.

Note: By default, the subscription auto-renew is on. If you want to make payments manually, switch it off.

P.S. If you want to unsubscribe from the Business plan, consider switching to Pro.

If you are on a Free subscription, you do no need to cancel. If you want to delete your account, however, check out this article.