Would it be nice if you could make a template that you could reuse over and over? Well, you can! 😉 And here’s how you do it:

  • Create a project called "Templates"/”My templates” so that you can find the project easily at all times. 
  • Add GOALS and DESCRIPTION to have as many details about the template as you need. 
  • Inside the project, create a new customer journey map.
  • Now open it up and add all the stages and sections that you typically use.

There you have it! To reuse the map, simply copy it to another project and fill it up!

And the best part is that you can make the templates not just with customer journey maps, but with personas and impact maps too!

Please note that this template will not appear on our template page, it will be just for your personal use!

Also, this will work for Pro users only as copying and moving maps is available only on the pro plan.

If you want to have templates for your personal use and not to share them with your teammates, put them in the PRIVATE folder to keep them a secret from other workspace members.

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