Customer Journey Map Tool

This tutorial will teach you everything you need to start off with CJM in UXPressia Customer Journey Map Online tool

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28 articles in this collection
Written by Arthur McCay, Nina, and Dan
Making Customer Journey Maps

Add a Persona to CJM

Learn how you can create personas inside customer journey map editor
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Written by Arthur McCay
Updated over a week ago

Exploring CJM Sections

Check out how you can utilize the multitude of sections in Customer Journey Online Tool
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Written by Arthur McCay
Updated this week

Add a Horizontal Row of Images to Your CJM

Learn how to arrange images horizontally in your CJM sections
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Written by Dan
Updated over a week ago

Add Stages to your Journey Maps

Learn how to add more columns aka stages to your CJM
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Written by Nina
Updated over a week ago

Move Stages in CJM

Learn how to move around columns in your journey maps
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Written by Nina
Updated over a week ago

Add Substages to Your Journey Map

Learn how to split stages into substages and merge them together on your CJM
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Written by Arthur McCay
Updated over a week ago

Customize layout in CJM

Learn how to take advantage of customer journey mapping editor flexibility
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Written by Arthur McCay
Updated over a week ago

Rename Stage and Section Titles in CJM

Learn how to change titles in CJM stages and sections
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Written by Arthur McCay
Updated over a week ago

Expand CJM columns

Learn how to expand columns in your journey maps so that they fit longer titles
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Written by Arthur McCay
Updated over a week ago

Use Text Formatter in CJM

Learn how to customize the fonts and take the best out of the text formatter
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Written by Arthur McCay
Updated over a week ago

Multiple Touchpoints Under the Same Stage (Process + Channels section)

Learn how you can add several touchpoints under one stage
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Written by Arthur McCay
Updated over a week ago

Experience Section

Learn how the emotions section works in the CJM tool
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Written by Dan
Updated over a week ago

Add Links to Tiles in CJM

Learn how to insert links into Customer Journey Map cards
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Written by Arthur McCay
Updated over a week ago

Change colors of CJM tiles

Learn how to use change color of customer journey map tiles.
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Written by Arthur McCay
Updated over a week ago

Add Multiple Tiles Under the Same Stage with Tables

Here's a fine workaround in case you want to have multiple columns under one stage
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Written by Arthur McCay
Updated over a week ago

Add Video to Customer Journey Maps

Learn how you can add videos to the video sections in CJM Online
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Written by Arthur McCay
Updated over a week ago

Handle complex journey maps

Learn how you can break down a complex CJM into parts and link them to the Master map
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Written by Arthur McCay
Updated over a week ago

Add multiple personas to a single CJM

How to use several different personas on one customer journey map
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Written by Arthur McCay
Updated over a week ago

Process Section Type Icons

Learn how to add and delete background type icons in process sections in CJM
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Written by Arthur McCay
Updated over a week ago